An excerpt from Cultural Brilliance™ Radio with Claudette Rowley & Dr. Pat Baccili – Create an Authentic Culture

When we talk about a culture that’s brilliant, I like to think of it as an environment of self-awareness.

People, the leaders, the employees, and everyone involved in the organization becomes an expert on the culture. When you go into the culture, people are willing to tell the truth about it. They’re willing to be open and honest about it.

Everything that works well in the culture – as is true with all cultures whether it’s an organizational culture, a family culture, a country’s culture –  always has some downsides or blind spots. But there’s a truthfulness to it. A matter of fact, this is who we are and this is what we do. Culture is about people and sometimes we forget about that.

One of the things for example, I love that Google does instead of having a human resources department. It has a People Operations Department, which I think is a much better way to describe that function and so they’re really looking at they have: This is about people and how they operate within Google and how we can actually support them as they move forward throughout our culture.

When I think about cultural brilliance, I love one of the quotes by Gandhi, “Be the change you want to see.” I think if we become the change we want to see in organizations our organizations can shift and change and become brilliant much more quickly.

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